Lead, Operations & Growth

We are looking for a driven and detail-oriented candidate to join Gemini's Singapore team, sitting at the intersection of our Singapore operations and growth mandate.

The role is designed to align toward a more generalist skillset to broadly support the Singapore business covering the following areas:

• Working with our highest value clients to enable a seamless and world-class experience on Gemini
• Owning key processes for the Singapore entity such as outsourcing management
• Leading execution on our local growth efforts and customer reactivations

You will collaborate cross-functionally with Marketing, Product, Compliance/Legal, and Customer Support teams to achieve the above.

Responsibilities:

Operations & Process Management

• Take ownership of our Outsourcing processes and governance practices and ensure adherence to MAS requirements.
• Run monthly/quarterly processes check-ins with key stakeholders across audit, compliance, legal, and management and ensure we identify and plug any gaps.
• Assess and own the material and reporting for this process by working with stakeholders to enhance and improve our monitoring and reporting.
• Work closely with our audit and compliance teams to understand the latest regulations with regard to any MAS mandates in this area.
• Work with counterparts across various teams such as risk, product, compliance to identify gaps, come up with a plan to plug them, and finally ensure they are completed.
• Assess and monitor all SLAs with regard to operational and outsourcing-based processes.

Growth & Activation

• Work closely with Singapore leadership to drive our Singapore growth agenda across product and local activation.
• Own the Singapore growth roadmap and execute the plan by working cross-functionally with stakeholders across marketing and product.
• Monitor Singapore's performance and run weekly/monthly growth meets to take stock and plan next steps.
• Support the Gemini team during Token 2049 and other major industry events, coordinating promotions, activations, and on-the-ground support to maximise impact.
• Serve as the primary point of contact for Gemini's top-tier VIP traders, ensuring their issues are resolved promptly, effectively, and with the highest standard of care.
• Conduct regular check-ins and meetings with VIP clients to understand their evolving needs, gather feedback, and proactively address potential friction points.
• Champion the voice of the VIP customer internally, bringing structured feedback and insights back to the broader product and operations teams.
• Organise and facilitate product workshops tailored to VIP customers, giving them early insight into new features and gathering high-signal feedback.
• Plan and execute VIP trader events and dinners, creating meaningful touchpoints that strengthen client relationships and deepen loyalty.

Qualifications:

• 6–8 years of experience in financial operations/growth and marketing/client-facing roles within financial services, fintech, or crypto.
• Good understanding of crypto platforms, operations, client support and management.
• Experience running growth plans using channels such as content, events, PR, and reactivation programs.
• Project management experience running cross-functional mandates.
• Ability to be data-driven and comfortable working with numbers.
• Demonstrated ability to build and maintain strong relationships with high-value clients or stakeholders.
• Highly organised, with exceptional attention to detail and the ability to manage multiple priorities under time pressure.
• Strong written and verbal communication skills; able to convey complex issues clearly and professionally.
• A collaborative mindset with experience working across cross-functional teams, including technology and product teams.
• Passion for crypto and Web3; prior experience in a crypto exchange or digital asset environment is a strong plus.
• Experience planning or supporting industry events (e.g., Token 2049, Consensus) is advantageous.

It Pays to Work Here

We take a holistic approach to compensation at Gemini, which includes:

• Comprehensive health plans covered at 100% for employees and dependents
• Long-term incentive in the form of a new hire equity grant
• Paid Parental Leave
• Competitive paid time off

In Singapore, we have a hybrid work policy. Employees are expected to work from the office part of the week. We believe our hybrid approach increases productivity through more in-person collaboration where possible. All employees are required to onboard in-person at our office.