Description
We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products.
As the Executive Operations Leader, you'll lead and develop a team of Executive Assistants (EAs) who support senior leaders across Plaid, while also directly supporting one of our C-Suite executives. You'll set clear standards, bring consistency and best practices to high-impact areas such as leadership rhythms, onsite planning, and company events, and serve as a trusted partner to executives and People Team leaders.
Responsibilities
- Lead, coach, and develop a team of EAs through regular 1:1s, candid feedback, goal setting, and career development.
- Provide direct support for one C-Suite Executive and back up coverage as needed.
- Set the vision and operating standards for the EA program, including onboarding, role expectations, coverage, and ways of working.
- Build scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, company events, and other high-impact programs.
- Foster a connected EA community through shared practices, knowledge sharing, and thoughtful coverage across the team.
- Partner with executives and their EAs to understand priorities, calibrate support, and ensure the right level of coverage.
- Own hiring for the EA team, including defining the bar, partnering with Recruiting, and onboarding new hires.
- Identify and implement efficiencies through technology, AI, and automation to improve how the team works.
- Serve as an escalation point and thought partner for complex, sensitive, or cross-functional situations.
- Partner with the People Team on programs and initiatives involving executive and leadership support.
Qualifications
- 8+ years of experience as an EA supporting C-suite executives in complex, fast-paced environments.
- 3-5 years of experience leading, coaching, or managing EAs or administrative teams.
- A track record of developing people, with the ability to give clear, direct feedback and help others grow.
- Experience planning and running complex programs and events, such as leadership onsites, Board meetings, All Hands, and company events.
- A strategic and operational mindset, with the ability to turn recurring work into scalable, repeatable systems.
- Strong judgment and discretion when handling confidential and sensitive information.
- Ability to build trust and influence senior leaders and cross-functional partners without relying on authority.
- Builder mindset, with comfort using technology, AI, and automation to improve how work gets done.
- Excellent written and verbal communication skills.
- Comfort operating at a fast pace, navigating shifting priorities, and working flexibly when the needs of the business require it.
Compensation
- $172.8K – $232.8K • Offers Equity
- Comprehensive benefit plan, including medical, dental, vision, and 401(k)