Description
We are looking for a Function Lead to oversee Global Processing Operations at Wise, a global technology company that aims to make moving and managing money across borders easier and cheaper.
As a Function Lead, you will be responsible for delivering world-class service at scale across a 24/7 global operating footprint, driving operational excellence, and supporting Team Leads across global locations.
Your main objectives will be:
- Developing and supporting Team Leads across global locations
- Driving service delivery excellence by ensuring strict SLAs and KPIs are consistently met
- Ensuring long-term scalability by building resilient processes and minimizing processing losses
- Delivering operational plans for 24/7 global queue management
- Collaborating cross-functionally to manage operational impact and improve customer experience
This role offers the opportunity to make an impact by eliminating bottlenecks and streamlining processing, challenging yourself by leading operations for a rapidly scaling global team, and inspiring teams by fostering an inclusive environment across global sites.
Requirements include:
- 2+ years of direct people management experience
- Proven track record managing 30+ FTEs within a high-volume, 24/7 operational environment
- Hands-on expertise in global payment processing, clearing systems, and multi-currency flows
- Proficiency with analytics tools such as SQL, Looker, Tableau, and Excel
- Demonstrated success applying process improvement methodologies
- Experience executing operational migrations and business continuity plans
- Strong incident management capabilities
- Fluent in English with clear executive communication skills
We offer a range of benefits, including RSU's, flexible working models, annual self-development budgets, health and dental allowances, company-paid life insurance and EAP programs, paid time off, and more.