Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As the Team Lead for KYC Operations on our newly established Deactivations Team, you will be at the forefront of strengthening Wise's commitment to regulatory compliance and protecting our financial ecosystem. Your mission is to build and guide a team of senior analysts who will become the authority in enhanced due diligence (EDD) and masters of risk assessment.
Job Responsibilities
- Team Leadership: Lead by example and drive a customer-focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.
- People management: Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team grow their skills, behaviours, and competencies.
- Operational management: Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency.
- Performance management: Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience.
- Expertise Sharing: Be a subject matter expert in your area with the ability to train and coach your team on operational topics.
- Planning and execution: Ensure key performance indicators are being met and provide insights to other stakeholders.
- Stakeholder management and communication: Collaborate closely with your stakeholders ensuring clear communication and coordination of actions.
- Quality assurance and control: Implement and maintain a robust quality assurance framework for your team.