Description
We are seeking a Principal Planning Partner, Content to join our Community Support team at Airbnb. As a key member of our Operations team, you will play a crucial role in ensuring the success and satisfaction of our customers through rigorous relationship management and strategic collaboration.
You will support one or more product areas and serve as the primary point of contact for content managers, writers, and strategists. You will be responsible for planning and coordinating end-to-end launches that impact community support content.
Your responsibilities will include:
- Establishing proactive dialogue with cross-functional partners and stakeholders
- Identifying and tracking launch timelines and milestones
- Developing content calendars and communicating them to relevant stakeholders
- Coordinating launch meetings and ensuring clear communication and aligned goals
- Collaborating with strategists to identify impacted content and prioritize changes
- Preparing and sending weekly status updates to content managers and stakeholders
- Anticipating risks and developing mitigation strategies
- Sending reminders to stakeholders and scheduling approval meetings as needed
- Coordinating real-time launches and ensuring smooth execution
- Participating in launch meetings and providing updates to the content team
- Preparing post-launch summaries and maintaining a record of published content
Requirements:
- At least 8 years of experience in strategic planning, program management, or business operations
- Proven experience leading cross-functional planning processes or managing portfolios
- Exceptional communication and problem-solving skills
- Strong analytical and project management skills
- Experience with collaboration tools such as Asana, Jira, and Airtable
- Strategic thinking and organisational skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Nice to have:
- Experience with Agile methodologies
- Knowledge of software development life cycles
- Familiarity with content planning and coordination
We offer a competitive salary range of $102,000-$128,000 CAD per year, as well as bonus, equity, benefits, and Employee Travel Credits.