Description
As a Manager, Project Manager at Capital One in the Partnerships Tech and Operations team, you will drive strategy and execute on high-priority projects for the company. You will be responsible for engaging with leaders across U.S. Card and supporting Lines of Business, as well as leaders from our external partners, to develop, drive, and deliver both technical and operational intent while maintaining the highest levels of well-managed excellence.
Responsibilities:
Relationship Management
- Champion the client perspective internally and Capital One externally by building trusted, deep relationships with key stakeholders at all levels to manage, inform, and influence outcomes.
- Partner cross-functionally to provide strategic and tactical thought partnership that accelerates project and program efforts.
- Influence senior leadership decisions and discussions through compelling presentations and strategic communications.
- Collaborate with stakeholders to prioritize high-value initiatives and ensure flawless execution.
Project Management
- Lead and manage moderate to large complex projects and programs by designing project plans and adapting to changing requirements.
- Manage multiple tasks concurrently in a fast-paced environment while balancing scope, resources, and timelines to deliver projects on time.
- Combine a strategic, big-picture mindset with high attention to detail to execute flawlessly and properly document work to mitigate risk with a high level of personal accountability and autonomy.
- Drive integrated, holistic problem-solving across technical, operational, process, and partner-facing domains to untangle complex dependencies, define ambiguous white space, and deliver seamless end-to-end solutions.
Process Management
- Review processes and intent end-to-end through the eye of the business, customers, and key stakeholders to deliver well-managed products flawlessly.
- Deliver our well-managed agenda with an eye toward continual process improvement, driving horizontal scale, optimization, and automation opportunities.
- Proactively share learnings across the team and develop data-driven solutions to optimize customer experience.
- Provide integrated and consistent operations support and well-managed oversight across the Card Partnerships business.
Technical Acumen
- Exhibit platform and tech fluency to contribute to technical conversations across internal and external stakeholders.
- Utilize technology to problem-solve, generate solutions and insights, ensuring technical specifications and end-to-end solutions are grounded in accurate analysis.
Requirements:
- Bachelor’s Degree or Military experience
- At least 4 Years of Project Management experience
- At least 1 year of Relationship Management experience
Preferred Qualifications:
- Masters Degree or MBA
- 5+ years of Project Management experience
- 2+ years of Relationship Management experience
- PMP, Lean, Agile or Six Sigma certification
- Strong communication, problem-solving, and collaboration skills