Description
We are seeking an experienced Underwriting Team Lead to join our team in FWD Tower, Hong Kong.
The Role: As an Underwriting Team Lead, you will be responsible for leading an underwriting production team in handling underwriting assessments and providing service support to distribution teams and customer enquiries related to underwriting. You will develop and implement underwriting and operational frameworks, policies, and procedure guidelines, and monitor new business processing and underwriting to ensure service-level agreements are met with good quality and in line with company service standards.
Key Responsibilities:
- Lead an underwriting production team in handling underwriting assessments and providing service support
- Develop and implement underwriting and operational frameworks, policies, and procedure guidelines
- Monitor new business processing and underwriting to ensure service-level agreements are met
- Perform underwriting assessments and review suggested cases from junior underwriters
- Liaise closely with team leads in distribution channels to identify areas for improvement
- Identify opportunities to enhance internal processes and procedures to improve overall customer service delivery
- Maintain strong business relationships with channels including agency, bancassurance, brokers, etc.
- Provide specific and structured underwriting training to distribution channels to uplift underwriting knowledge and case quality
- Prepare clear, high-impact presentation materials
The Person:
- University graduate or above with professional insurance qualifications such as FLMI preferred
- Minimum 10 years of solid experience in life and medical insurance underwriting, with at least 5 years in a managerial role
- Strong business acumen with good analytical and problem-solving skills
- Self-motivated, with strong analytical capabilities and an effective team-player mindset
- Excellent interpersonal and communication skills at all levels
- Ability to work under pressure and manage multiple priorities in a dynamic and changing environment
- Good command of both written and spoken English and Chinese
- Proficient in PowerPoint and Excel
Benefits:
- 5-day workweek
- 20-22 days annual leave
- Excellent learning and development opportunities
- Attractive package
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