Life Operations – Underwriting Senior Officer/Manager

We are seeking a Senior Officer or Manager to join our Life Operations – Underwriting team at FWD Group's headquarters in Hong Kong.

The successful candidate will develop and implement underwriting and operational frameworks, policies, and procedures. They will monitor new business and underwriting processes to ensure service level agreements are met, perform underwriting assessments, and liaise with distribution channel teams to identify areas for improvement.

Key responsibilities include:

• Developing and implementing underwriting and operational frameworks, policies, and procedures
• Monitoring new business and underwriting processes to ensure service level agreements are met
• Performing underwriting assessments on medical and non-medical cases within approval limits
• Liaising with team leads in distribution channels to identify areas for improvement
• Reviewing and verifying customer due diligence, anti-money laundering, and counter-terrorist financing duties
• Maintaining good business relationships with channels such as agencies, banks, and brokers
• Participating in user acceptance testing and ad-hoc projects

The ideal candidate will have:

• A university degree or above, preferably with professional insurance qualifications such as FLMI
• At least 4 years of solid experience in life and medical insurance underwriting
• Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
• Excellent interpersonal and communication skills
• The ability to work under pressure and multitask in a dynamic environment
• Good command of both written and spoken English and Chinese
• Familiarity with Microsoft Office applications

We offer a competitive salary package, 5-day workweek, 20-22 days of annual leave, and excellent learning and development opportunities.