Description
We take care of our employees, and they take care of our customers! Become a member of a global community!
The international logistics industry relies on Expeditors to keep global trade moving. As a leading logistics company, we prioritize professionalism, leadership, and a friendly environment, driving an innovative approach to customer service.
Job Overview As a Transcon Agent, you will play a critical role in ensuring smooth and timely freight process flow.
Responsibilities
- Manage freight process flow to ensure timeliness and accuracy
- Enter data into our operational system efficiently and accurately
- Track and trace Transcon files and generate reports
- Handle client and vendor billing accurately and promptly
- Coordinate freight delivery and clearance
- Communicate with customers to arrange shipments meeting their service standards
- Foster good relationships with suppliers
- Maintain compliance with regulations and company policies
- Respond to emails and requests in a timely manner
- Meet KPI standards as per company policy
- Understand customer procedures and update internal DLSOPs accordingly
Requirements
- 6 months to 1 year of related experience or equivalent education and experience
- Knowledge of ocean documentation processes is beneficial
- Strong interpersonal skills, including effective communication and listening abilities
- Proactive with strong organizational skills
- Proficiency in computer applications such as Excel and Word
- Hazardous Materials certification preferred
- Fluency in English required
Benefits
- Paid vacation, holiday, and sick time
- Medical health plan
- Life insurance
- Employee stock purchase plan
- Training and personnel development program
- Growth opportunities within the company
- Employee referral program bonus
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