Tele - Sales

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.

You will manage restaurant and merchant accounts, oversee day-to-day account operations, and build strong partner relationships.

Key responsibilities include:

• Handling restaurant content management, table reservations, merchant payouts, and resolving operational issues across assigned accounts.
• Collaborating with Key Account Managers (KAMs) on merchant management, escalations, partner requirements, and business-related requests.
• Acting as a liaison between restaurant partners and internal teams, ensuring timely follow-ups and effective communication.
• Identifying and addressing operational concerns, coordinating with relevant teams, and ensuring smooth execution of account-related processes.
• Supporting partner success through proactive stakeholder coordination, issue management, and operational support.
• Maintaining accurate account information and ensuring partner requirements are met within defined processes.