Technical Courseware Developer

We are seeking a Technical Courseware Developer to join our team. As a Technical Courseware Developer, you will create customer-focused certification content, including comprehensive concepts, examples, tasks, and hands-on activities for HPE Networking's cutting-edge cloud services, automation, and networking products.

Responsibilities:

• Plan, schedule, staff, and actively participate in written certification development workshops.
• Plan, schedule, staff, and actively participate in expert-level (E-level) certification workshops.
• Maintain and manage a network of Subject Matter Experts (SMEs) based on technical expertise and specialization.
• Communicate certification program objectives, processes, and requirements across the organization.
• Evaluate and recommend new certification exams, specializations, and learning paths as emerging technologies are introduced.
• Create, review, and maintain certification exam blueprints to ensure objectives and topics are accurately represented prior to workshop development.
• Leverage AI-assisted tools to generate portions of exam content for upcoming certification workshops.
• Review, validate, and consolidate existing exam items into a reusable practice item bank.
• Edit, update, and enhance exam items to develop and maintain practice exams.
• Convert workshop outputs into functional exam environments and validate all individual tasks to ensure known-good configurations.
• Work with lab engineering teams to design, build, maintain, and validate master topologies used for expert-level certification exams.
• Build and maintain exam forms and topology files for online delivery.
• Troubleshoot and validate issues within expert-level exam delivery environments during candidate testing.
• Review candidate and lab team feedback regarding expert-level study guides, labs, and supporting materials.
• Evaluate technical exam feedback and propose detailed corrective actions and improvements.
• Review certification exam performance data to identify content updates, revisions, and security enhancements.
• Work with operations teams to ensure exams are fully prepared and validated for delivery.
• Coordinate with operations teams to publish and communicate updates related to new or revised exams.
• Assist in maintaining exam integrity, accuracy, and alignment with current technologies and job roles.
• Partner with contractors and internal stakeholders to develop self-study bundles, lab content, and courseware materials.
• Manage project activities associated with learning content development and delivery.
• Provide guidance and recommendations to certification candidates regarding learning paths, certification tracks, and exam selection.
• Explain and discuss the technical content, objectives, and value of certification exams with internal and external stakeholders.
• Attend company events and testing activities to support candidate registration and certification operations.

Requirements:

• 5+ years of experience producing technical content.
• BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience.
• Ability to research complex technical concepts (independently and collaboratively).
• Strong problem-solving skills; ability to make progress with less-than-complete information.
• Excellent communication and collaboration skills.
• Ability to utilize AI tools to scale the creation of content, retaining high-quality output.
• Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.

Benefits:

• Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
• Investment in your career with programs to help you reach your career goals.
• Unconditional inclusion and celebration of individual uniqueness.