Senior Technical Consultant

We are looking for a Senior Technical Consultant to provide advanced technical support to customers across Splunk Cloud technologies.

Job Summary As a Senior Technical Consultant, you will provide advanced technical support to customers across Splunk Cloud technologies, resolving issues across a broad range of complexity. You will own complex technical cases from investigation through resolution, coordinating with customers, partners, Engineering, and internal interested parties.

Responsibilities

• Provide advanced technical support to customers across Splunk Cloud technologies, resolving issues across a broad range of complexity.
• Own complex technical cases from investigation through resolution, coordinating with customers, partners, Engineering, and internal interested parties.
• Operate independently on most cases, collaborating and consulting with others when issues span multiple products, technologies, or systems.
• Support premium offers and solution support with a systems-level understanding of integrated architectures and customer environments.
• Submit effective critical issues with complete and accurate information; identify and submit bugs, defects, and quality critical issues.
• Build complex lab setups and customer recreates to reproduce, isolate, and resolve technical problems of diverse scope and complexity.
• Read and interpret user documentation, functional specifications, and RFCs to guide solving and solution design.
• Leverage software, diagnostic, AI-assisted automation, and other tools to improve resolution speed, accuracy, productivity, and quality.
• Apply TAC policies and procedures independently and maintain high-quality user documentation throughout the case lifecycle.
• Produce and share intellectual capital, including scripts, digital signatures, documentation, and training, for internal audiences, Global Delivery Partners, and customers.
• Contribute to continuous improvement and product quality by identifying recurring issues, enhancement opportunities, and resolution patterns.
• Participate in shift coverage aligned with TAC operational requirements.

Requirements

• 5 years of related experience or Bachelor's degree with 3 years of experience.
• Demonstrated advanced technical support experience in Cloud related technologies including solving integrated solutions.
• Flexibility to support either Shift 3 (06:30–15:30 CST/CDT) or Shift 4 (10:30–19:30 CST/CDT), ensuring seamless coverage aligned with TAC operational requirements.

Desired Skills

• Experience building lab environments and customer recreates to isolate defects and reproduce complex issues.
• Working knowledge of software, AI-assisted automation, diagnostic tools, AWS, Kubernetes, Linux, and Splunk product deployment or solving.
• Technical writing and knowledge-sharing skills, including scripts, digital signatures, documentation, and training.
• Ability to mentor peers and collaborate across teams to improve resolution quality and customer outcomes.
• Professional-level certification (for example, Splunk Certs) or equivalent relevant certification.