CFS Intern

This internship supports a department or function by performing assigned tasks or assisting with projects, allowing you to gain an understanding of the business function.

You will learn to deploy, support, maintain, and troubleshoot computers and other devices under the direction of team members.

Essential Functions

• Resolve minor computer issues under team guidance
• Document notes and resolutions in the ITIL ticketing system
• Update support staff on project and incident status
• Respond to messages according to priority schedule
• Support new and existing systems while staying current with technology changes
• Implement enterprise-defined security policies
• Collaborate with team members to achieve goals
• Gain knowledge of departmental functions
• Participate in various projects supporting departmental needs
• Perform other assigned duties

Skills

• Basic computer hardware knowledge
• Strong written and oral communication skills
• Self-motivation and prioritisation abilities
• Customer service orientation with attention to detail

Qualifications

• High School Diploma or equivalent required
• Strong research, organisational, and analytical skills
• Problem-solving abilities
• Experience with word processing, spreadsheet, database, internet, email, and scheduling applications
• Effective verbal, written, and interpersonal communication skills

Physical Requirements

• Interact with others through verbal communication
• Transport and handle IT equipment
• Ascend and descend stairs or ladders
• Move around on hands and knees
• Operate IT equipment and tools
• See and read computer monitors and documents
• Transport yourself

The internship is fully on-site, scheduled Monday to Friday, 8AM - 4PM.