Description
We are seeking a Technical Support Specialist to provide Tier 2 technical support and service activities for IQVIA's products and services to a designated client, group of clients or end users.
Key responsibilities include:
- Providing technical support and troubleshooting problems with software applications
- Recommending corrective action and providing feedback based on client experiences to support product and process improvements
- Working with clients to create tickets, troubleshoot problems, and escalate complex technical issues
- Documenting known technical issues and providing resolutions/resolution plans, keeping the client updated regularly through the incident management tool
Requirements:
- Bachelor's Degree in Computer Science, a related field, or equivalent experience
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
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