Description
TaskUs is seeking a Senior Vice President of Operations for the South-East Asia region. As a critical member of the leadership team, you will shape and execute operational strategies with a focus on efficiency, quality, and client satisfaction. The successful candidate will have a proven track record of driving operational excellence in the BPO industry.
Key Responsibilities:
- Develop and execute operational strategies aligned with business objectives
- Oversee performance of various operational units to ensure KPIs and SLAs are met
- Implement and maintain quality assurance processes to uphold high standards of service delivery
- Foster strong relationships with clients and serve as a trusted partner
- Lead and inspire a diverse team of operational professionals
- Identify opportunities for process optimization and implement best practices
- Manage the operational budget effectively
- Identify operational risks and develop mitigation strategies
Qualifications:
- 10+ years in a senior leadership role, with at least 5 years of experience managing multiple sites within the BPO industry in the Philippines
- Proven track record of driving operational efficiency, quality, and client satisfaction
- Strong understanding of BPO operations, industry trends, and emerging technologies
- Extended experience in managing complex multiple accounts and clients
- Demonstrated financial management and budgeting skills
- Exceptional leadership style with strong communication and interpersonal skills
- Bachelor's degree in Business, Operations Management, or a related field; MBA or advanced degree preferred
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