Description
We are seeking an Operations Assistant to contribute to the improvement of operational metrics through the execution of portions of operational processes and procedures. You will assist with the implementation of process improvements.
Essential Functions
- Support operations initiatives such as opportunity management, resource planning, management tracking and forecasting, customer relationship management, customer satisfaction programme, time sheet process or other operations systems and infrastructure projects.
- Proactively develop knowledge of business and function.
- Assist local functions by tracking, providing frequent reports, reporting progress and highlighting potential issues as opportunities.
- Document and coordinate processes and systems rollouts ensuring appropriate follow-up on actions leading to the seamless execution of plans.
Qualifications
- Bachelor's Degree required.
- Two (2) years of relevant operations experience or working knowledge of IQVIA products and systems required.
- Good PC applications (Access, Lotus Notes, Excel, Word, PowerPoint) skills.
- Good focus on process and detail; good interpersonal and communication skills.
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