Description
We are seeking a Specialist , Commercial Standards, Claims & Contracts to join our Customer Operations Transformation programme. The successful candidate will be responsible for designing and delivering a clear, governed set of commercial policies, customer agreements, and contract lifecycle management.
The role combines 5 capabilities in one person: SME, business analyst, design authority, sprint or project owner, and process and technology expert. The postholder will work with various teams, including market Commercial, Revenue Growth Management, Sales Finance, Credit, Legal, Internal Control, Customer Service, and Collections teams.
Key responsibilities:
- Analyse commercial terms, contracts, and claims performance and baseline the problem (25%)
- Formulate commercial policies and standards, and design claims out at source (25%)
- Deliver the outcome: standard contracts, fewer claims, and <1 Day Resolution (20%)
- Own testing, deployment, and adoption through the value drops (20%)
- Manage delivery discipline and enable across the programme (10%)
Requirements:
- 1. Commercial Standards, Claims & Contracts domain depth and business analysis, on a broad Customer Operations base
- 2. Data, technology, and delivery discipline
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