SME Client Manager

We are seeking an experienced SME Client Manager to join our team in Dubai, United Arab Emirates. As an SME Client Manager, you will be responsible for managing a portfolio of SME clients, engaging with brokers and clients regularly, and providing service and support to ensure business excellence.

Key Responsibilities:

• Manage a portfolio of SME clients and engage with brokers and clients regularly
• Provide service and support to ensure business excellence for the organisation
• Conduct strategic meetings on topics such as retention rate, success, and challenges
• Build and maintain relationships with brokers and internal customers
• Pro-actively manage and negotiate renewals for the SME portfolio
• Understand Compliance requirements in the GCC and identify potential risks
• Develop and maintain strong relationships with clients through regular communication
• Conduct strategic meetings with brokers to review retention rates, successes, and challenges
• Take the lead in day-to-day enquiries for assigned portfolio
• Look for growth opportunities throughout the year with existing groups
• Ensure accurate database management, including Salesforce
• Responsible for the entire renewal process for the assigned portfolio and achieve financial targets

Requirements:

• Excellent communication skills, written and verbal
• Influencing and negotiating skills
• Ability to work well under pressure
• Experience in data collation and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Prioritisation and time management skills
• Sound knowledge of Excel and Word
• Basic Microsoft applications - Outlook, Word, Excel
• Interpersonal and team working skills
• Customer focus
• Regulatory expertise
• Knowledge of processes, procedures, and systems
• Good business/product knowledge
• Coaching skills
• Organisational skills
• Influencing skills
• Supervisory skills
• Basic leadership and management skills
• Good time management