Client Manager

We are seeking a Client Manager to join our team in New South Wales, Australia. As a Client Manager, you will partner with sales consultants to implement new business and ensure a smooth transition into the client management team.

Critical Tasks and Expected Contributions/Results:

• Develop strategic relationships with key partners and understand clients' strategic business goals.
• Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
• Monitor service delivery execution and identify opportunities for improvement.
• Liaise with internal functions to drive financial results and achieve high customer satisfaction.
• Meet persistency goals and finalize the renewal of client contracts.
• Define the Renewal Strategy with the Client Management and Underwriting Teams.
• Maintain records on SFDC for key accounts and manage clients in line with team procedures.
• Coordinate with regional service partners to enhance client-facing propositions.
• Leverage global client relationships to identify and facilitate growth opportunities.
• Provide subject matter expertise on healthcare and social security regulations for Australia and other markets.

Key Challenges/Anticipated Changes in Environment:

• Foster collaboration and gain support for organizational proposals.
• Liaise with internal departments to ensure optimum service to clients.

Developmental Value of Position:

• Opportunities for strategic relationship development and network building.
• Increased senior-level exposure and direct sales work.
• Ability to work independently to achieve business targets.
• Lead research and development of new business opportunities.
• Drive cross-sell activities with other Cigna offices.

Requirements:

• University degree preferred.
• At least 2 years of experience in the insurance industry or strategic relationship management.
• Strong analytical skills and attention to detail.
• Excellent negotiation and interpersonal skills.
• Team player with the ability to drive results through collaboration.