Services Practices Director

Salesforce is seeking a Services Practices Director to join our Professional Services team within the Customer Success Group (CSG). As a Services Practices Director, you will lead a team of high-performing architects in ASEAN, support account partners with services pre-sales, and manage key customers for accounts in emerging cloud space.

Responsibilities:

• Lead a team of high-performing architects in ASEAN
• Support account partners with services pre-sales by performing scoping, estimations, proposals, demos, etc.
• Manage key customers for accounts in emerging cloud space
• Manage the booking support number for emerging clouds in ASEAN
• Ensure scalable and standard methodology solutions to meet and exceed customer needs
• Guide the evaluation of business and technical requirements
• Build relationships with key collaborators and team members
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer
• Review and guide project vision and direction, implementation approach, and key artifacts
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
• Where required, hands-on application configuration to meet customer needs
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
• Fuel our internal growth by identifying, leading, or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge
• Where required, support pre-sales activities to position Salesforce Services
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities

Requirements:

• Experience with Salesforce Platform and any of the following clouds: D360, Tableau, Consumer Goods Cloud, B2B or B2C Commerce Cloud, Loyalty Cloud, or Revenue Cloud
• Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence
• Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR) as well as coding experience in object-oriented languages
• Ability to analyze, design, and optimize business processes via technology and integration
• Experience in guiding customers and project members in rationalizing and deploying emerging technology for business use cases
• Work independently and as part of a distributed team and a willingness to take ownership of problems
• Rapidly learn new technologies as well as strong presentation, communication, and facilitation skills
• Available to travel regionally depending on customer needs