Customer Service Advisor

We are seeking a Customer Service Advisor to join our team at Barclays in Chennai.

As a Customer Service Advisor, you will play a pivotal role in addressing customer questions, concerns, and requests while maintaining customer service expectations.

Accountabilities

• Provide customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner.
• Collaborate with teams across the bank to align, promote, and integrate customer care initiatives.
• Manage and maintain customer records and documentation to ensure accuracy.
• Participate in training and development initiatives to improve customer skills, knowledge, and services.
• Identify industry trends and developments related to customer service to implement best practices in customer care.
• Execute escalation requests to the relevant team or senior management as required in a timely manner.
• Execute customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations

• Meet the needs of stakeholders/customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard, which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team.
• May lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
• Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

Requirements

• Excellent communication skills, a problem-solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
• Proven experience in a customer service role in voice or back-office process.
• Conflict resolution skills and the ability to handle difficult or emotional conversations.
• Experience in analysing workflows, optimising procedures, and delivering high-quality service.

What We Offer

• Competitive benefits and opportunities for career advancement.