Senior Project Manager (Marketing Operations)

The Global Business Service Center team at Mastercard is looking for a multi-skilled Senior Project Manager to partner with Global Marketing to support the day-to-day operations of the Services Business - Marketing Operations.

Responsibilities:

• Manage day-to-day operations of marketing tickets through standard work management systems like Adobe Workfront, Monday.com, etc.
• Partner with internal marketing analysts, leaders to manage tickets, requests, track status, and report issues and weekly, monthly status.
• Lead end-to-end project management for specific projects and operations, reviewing intake requests, validating expected deliverables, and managing the overall schedule, timeline, and communication with stakeholders to ensure proper delivery.
• Own formatting and publishing of material, maintaining and updating material every month.
• Create Salesforce, Adobe Workfront and Monday reports and manage the connectivity with other teams on PM platforms.
• Track all incoming engagement requests, inputting performance metrics and tracking value for each engagement.
• Create monthly and quarterly performance reports based on provided templates and guidance.

Requirements:

• Project management experience + an analyst level experience, working on medium to large-scale, cross-functional initiatives.
• Experience applying the project management lifecycle to complex, multi-workstream projects.
• Comfortable in a chaotic, fast-paced environment, marketing operations styled with competing priorities and deadlines.
• Strong commitment to quality control with focus on data integrity and compliance.
• Excellent communication (written, oral and presentation) and interpersonal skills.
• Strong problem-solving ability, attention to detail, and a well-defined work ethic.
• Sense of urgency and a customer service focus.
• Knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint.