Senior Operations Representative Compliance

We are looking for a talented individual to join our Rider Onboarding and Compliance Team at Deliveroo, which is now part of DoorDash. As a Senior Operations Representative Compliance, you will report to the Rider Compliance Team Lead and collaborate with the Rider Compliance Team to proactively ensure riders remain in-service and compliant.

Responsibilities:

• Accurately load riders to compliance sweeps to ensure valid and compliant rider information and documentation
• Monitor rider compliance flows to minimise friction in the process
• Provide SME compliance knowledge to Deliveroo teams to ensure successful launches in new markets and a compliant fleet
• Manage vendor compliance queues to review and action compliance cases efficiently
• Develop and provide SME market-specific compliance knowledge to vendors and internal teams
• Respond to internal and external compliance escalations
• Ensure Rider Compliance Team process and training documentation is up-to-date
• Provide comprehensive training to new starters and vendors
• Collaborate with the Compliance Team to identify opportunities for reducing inefficiencies
• Proactively identify, investigate, and take actions to mitigate rider compliance risk

Requirements:

• Proficiency in written and spoken English
• Excellent communication skills
• Highly organised and detail-oriented
• Strong team player
• Ability to work in a fast-paced environment and adapt to change
• Self-motivated and eager to learn
• Familiarity with G-Sheets or Excel and experience using Salesforce

Benefits:

• Various benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances