Senior Implementation Project Manager

1Password is growing rapidly, having surpassed $500M in ARR, and is recognized as a leader in the cybersecurity industry.

As a Senior Implementation Project Manager, you'll lead complex and enterprise customer implementations from discovery through launch and transition to ongoing success.

Key Responsibilities:

• Lead multiple workstreams, align customer and internal stakeholders, and turn technical and business goals into clear delivery plans and measurable outcomes.
• Guide customer implementations involving multiple workstreams, changing conditions, competing priorities, and diverse stakeholder groups.
• Deliver paid professional services or implementation packages, including managing scope, tracking project time, and delivering within agreed timelines.
• Translate customer goals into practical strategies, project plans, milestones, decisions, and next steps while surfacing risks and dependencies early.
• Communicate clearly with technical and business stakeholders, including executive audiences, and lead difficult conversations with sound recommendations.
• Bring strong technical curiosity and the ability to learn products quickly, with familiarity across SaaS, identity providers, single sign-on (SSO), System for Cross-domain Identity Management (SCIM), Active Directory, command-line interfaces (CLI), endpoint management, or device trust.

What You Can Expect:

• Lead complex and enterprise 1Password implementation and onboarding projects from discovery through launch, owning scope, timelines, dependencies, risks, and next steps.
• Establish clear operating models for customer engagements, including integrated plans, governance, communication rhythms, decision rights, escalation paths, and durable documentation.
• Partner with customer executives, sponsors, champions, technical owners, and internal teams to understand business and security goals and guide implementation decisions.
• Coordinate closely with Technical Account Managers, Customer Success Managers, Account Executives, Product partners, Implementation Consultants, and other specialists to address customer requirements and technical dependencies.

Benefits:

• Competitive salary ($106,000 - $148,000 USD or $97,000 - $136,000 CAD)
• Commission-eligible
• Immediate participation in 1Password's benefits program (health, dental, 401k, and others)
• Generous paid time off
• Equity grant
• Participation in incentive programs

Requirements:

• 5+ years of experience in project management, implementation, professional services, or a related field within Business-to-Business Software as a Service (B2B SaaS).
• Project Management Professional (PMP) certification.
• Experience delivering paid professional services or implementation packages.
• Strong technical curiosity and ability to learn products quickly.