Director of Operations

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Job Summary As a Director of Operations, you will be responsible for the technical and operational functions within assigned office(s), ensuring compliance with company standards and industry best practices. You will have direct and/or indirect responsibility for 50-99 colleagues.

Key Responsibilities

• Responsible for overall operations management for all assigned locations/offices.
• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the partnership and locations/offices.
• Monitors management reports relating to the partner/office performance.
• Assists with the coordination of sales and client service efforts.

Supervisory Responsibilities

• Provides support, guidance, leadership and motivation to promote maximum performance.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

Requirements

• Bachelor's degree from an accredited college or university preferred.
• CPCU, ARM, AIM, and/or AIC certifications preferred.
• Ten (10) years of related experience or equivalent combination of education and experience required, including seven (7) years of claims management experience and four (4) years of supervisory experience.
• Strong technical claims knowledge.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Leadership/management/motivational skills.
• Analytical and interpretive skills.
• Strong organisational skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Ability to work in a team environment.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.