Senior Officer - Policy Servicing

We are expanding our Policy Servicing Team under Life Administration. The position is open to candidates at the Senior Officer to Manager level.

The professional will provide end-to-end policy servicing support to our customers & distribution partners. The role is responsible for answering enquiries via calls/emails, handling escalated enquiries from customer engagement team, and performing certain policy servicing transactions.

The Job

• Support and execute end-to-end policy servicing tasks for customers with high accuracy, professionalism, and timely turnaround
• Handle enquiries from different channels; provide quality frontline service and escalate complex issues when necessary
• Prepare, verify, and process policy-related documents such as endorsements, amendments, reinstatements, and routine servicing requests
• Conduct detailed checks on policy information, system inputs, and documentation to ensure compliance and minimize errors
• Track and report operational metrics such as turnaround time (TAT), productivity, and service accuracy, supporting continuous improvement activities
• Ensure all servicing processes comply with regulatory requirements, internal guidelines, and AML/CTF standards
• Identify areas for enhancement and implement changes to streamline the workflow
• Assist in any ad-hoc projects or duties as assigned

The Person

• Minimum of 3 years’ experience in policy administration within life insurance industry, candidate with more experience will be considered for Assistant Manager / Manager position
• Solid understanding of life insurance products, policy administration processes and life insurance related regulations
• Experience in either HNW business / mass market insurance servicing is welcome
• Good business writing skills and verbal skills
• Detail-oriented, resourceful, and equipped with strong problem-solving skills
• Strong interpersonal skills with proven experience in managing distribution partners’ enquiries
• Ability to handle escalated issues
• Good PC skills, including Excel, Word, and PowerPoint

We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.