Senior Manager, Workforce Planning Delivery

Visa is seeking a Senior Manager, Workforce Planning Delivery to lead the execution and delivery of its enterprise-wide Strategic Workforce Planning (SWP) transformation program.

The ideal candidate is a seasoned program management and delivery expert who thrives at the intersection of strategy execution, organisational transformation, and agile delivery.

Key Responsibilities

• Lead end-to-end delivery of the integrated Strategic Workforce Planning transformation program on time, within scope, and on budget
• Translate strategy into action by converting priorities into clear workplans with objectives, milestones, and dependencies
• Orchestrate cross-functional delivery across People, Finance, Technology, and regional teams, managing interdependencies across workstreams while preserving each function's execution ownership and decision rights
• Serve as the central coordination point for stakeholders, ensuring alignment, accountability, and clear communication at all levels
• Establish and drive program governance, including steering committees, decision gates, escalation paths, and reporting cadences
• Manage risks proactively by identifying, assessing, and mitigating issues while ensuring compliance with Visa policies and regulatory requirements
• Deliver executive-ready reporting with concise performance updates and decision materials for senior leadership
• Champion Agile ways of working by embedding agile mindsets and practices into program execution
• Partner with People Technology and product owners to deliver AI-enabled planning capabilities, including AI agents, and the data foundations they depend on
• Lead change management and adoption so planners, People Business Partners, and Finance consistently use new processes and tools
• Optimize resource allocation by maintaining visibility into capacity constraints, trade-offs, and investment priorities
• Analyse workforce data, benchmarks, and market trends to identify performance gaps and improvement opportunities that inform transformation priorities

Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Experience driving large transformation programs or strategic initiatives.

Preferred Qualifications

• Experience in Strategic Workforce Planning, HR transformation, or People Analytics initiatives
• Deep understanding of Agile principles (Scrum, Kanban, SAFe) and demonstrated ability to adapt them to complex enterprise environments
• Proven expertise in managing large portfolios of programs, covering strategy, execution, and governance
• Proven ability to drive operational efficiencies through automation and process redesign
• Experience designing or deploying AI agents and agentic workflows in enterprise processes
• Excellent stakeholder management skills with ability to influence and negotiate with internal and external partners at all levels
• Strong verbal and written communication skills with ability to simplify and communicate complex issues to executive audiences
• Experience working in a global, matrixed organisation