Senior Manager Account Management

CVS Health is seeking a Senior Manager of Account Management for the Aetna business within the Office of the Aetna Chief Digital and Technology Officer (CDTO). This role involves building and maintaining business relationships across national accounts, middle markets, and specialized verticals. The successful candidate will articulate the member and client journey across Aetna Technology's products and platforms, focusing on relationship building, championing the voice of the customer, and supporting adoption and satisfaction goals.

Key Responsibilities:

• Develop messaging and narratives that bring the Aetna Tech vision, strategy, and value proposition to life.
• Represent Aetna Technology in customer strategy meetings and specialized client events.
• Update internal and external constituents on Aetna Technology's capabilities.
• Create customer-friendly content, including presentations, demos, and solution overviews.
• Partner with product, engineering, and customer-facing teams to translate technical capabilities into benefit-driven stories.
• Showcase customer impact through data, success stories, and real-world examples.
• Ensure narrative alignment across teams to reinforce trust and a unified technology brand experience.
• Collaborate with leadership across sales, account management, and other internal partners to align with business and customer objectives.
• Reach senior levels within customer organizations and tailor messaging to engage senior executives effectively.
• Share relevant industry and competitive data and customer feedback to champion new product and platform initiatives.
• Ensure sales and account management teams have the necessary materials and training to promote Aetna Technology's solutions.

Required Qualifications:

• 7+ years of experience with National – Mid-size Accounts and/or Client Management.
• 7+ years of experience with execution and delivery skills.
• 7+ years of presentation experience, both digital and in-person.
• 7+ years of experience creating content, including presentations, demos, and solution overviews.
• Ability to work across different time zones, including the West Coast.
• Willingness to travel throughout the continental US up to 30% to support customer meetings and events in person.

Preferred Qualifications:

• Passion for healthcare and experience working in the healthcare industry.
• Demonstrated relationship management skills and ability to build credible relationships.
• Familiarity with technology and product lifecycles across a broad portfolio.
• Strong communication and negotiation skills.
• Experience in SAFe/Agile product development.

Education:

• Bachelor's degree or equivalent professional experience.

Pay Range: $82,940.00 - $182,549.00

Benefits: This full-time position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.