SMB Account Manager, Food & Beverage

Join the Square Account Management team and help our merchants grow their business!

The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.

As an Account Manager on our SMB Food and Beverage (F&B) team, you'll be at the forefront of helping diverse, dynamic business owners thrive with Square.

Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space,understanding their unique needs, crafting innovative solutions, and championing them within Square.

In this role, you'll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios.

As a trusted advisor, you'll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success.

This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.

Responsibilities

• Own, retain, and grow a portfolio of SMB Food & Beverage merchants, helping them thrive through tailored adoption of Square tools.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products.
• Balance proactive outreach, retention activities, and growth opportunities through strong organisation and time management.
• Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square

Requirements

• 3+ years experience in Sales, Account Management or related field
• Experience discovering and closing sales opportunities and building client relationships.
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organisational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients.
• Experience within the Food and Beverage industry is preferred

Compensation

• The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
• Zone A: ($135,200 - $202,800)
• Zone B: ($125,762 - $188,630)
• Zone C: ($118,950 - $178,438)
• Zone D: ($108,160 - $162,240)

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning