Description
We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer. As a Senior Fraud Officer, you will play a critical role in detecting and preventing fraudulent activities.
Principal Responsibilities
Fraud Detection You will rapidly disposition alerts via a preliminary review to filter alerts that can readily be negated. You will utilize internal system data sources to establish whether the anomalous behavior can be allayed and discount basic on the analyst and fraud sense. If not, you will conduct a detailed investigation utilizing all internal and external sources available.
- Conduct detailed investigations of alerts that are deemed anomalous
- Make outbound calls for verification of suspicious activities
- Follow up with customers on actions such as education, mitigation, and prevention
Fraud Reporting, Mitigation, and Investigation You will handle calls for fraud reporting and fraud-related enquiries to mitigate the risk incurred to customers and the Bank.
- Conduct investigations and handle calls related to fraud risk
- Analyze fraud risk, identify red flags, and write reports
- Communicate with customers and manage operational risks
Requirements
- Excellent communication and customer service skills
- Effective conversational skills in spoken and written English, Cantonese, and Mandarin
- Strong organisational and time management skills
- Ability to write business letters and reports
- Analytical and decision-making skills
- Detail-oriented and able to multitask
Additional Requirements
- Knowledge of MS Office products
- Flexible to working in a 24x7 process in rotational shifts, including weekends
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