Senior Customer Development Representative, Shanghai Xuhui ITC Tower Sub-branch

HSBC International Wealth and Premier Banking is seeking an experienced Senior Customer Development Representative to join our team in Shanghai.

In this role, you will be responsible for the successful implementation of Premier Acquisition strategies, acquiring new-to-bank customers via central or self-generated leads, and delivering high-quality service to our highest-value personal clients.

Key responsibilities include:

• Developing strong working relationships with relevant business areas
• Delivering high-standard customer service to meet customer satisfaction
• Completing simple retail sales
• Acquiring new-to-bank customers

Requirements:

• Bachelor's degree or equivalent experience
• Minimum of one year of proven and progressive financial services and/or retail sales experience
• Sound knowledge of various forms of deposits, WEM products, mortgages, etc.
• Knowledge of changing laws and regulations governing banks and finance industry, consumer trends, competitor offerings, economic and foreign currency markets
• Strong presentation and sales skills
• Objection handling techniques and ability to work under pressure
• Good interpersonal and communication skills
• Customer service orientation

HSBC offers a culture where all employees are valued, respected, and opinions count, with opportunities for continuous professional development, flexible working, and growth within an inclusive and diverse environment.