Senior Cafe's Supervisor

We are looking for an experienced, commercially minded Senior Café Supervisor to join Jewish Care's Hospitality team, based at Taubels Café in Golders Green.

This is a newly created leadership role, offering the opportunity to help shape and develop café operations across three locations: Michael Sobell Jewish Community Centre, Selig Court and Wohl Court.

Working closely with the Hospitality Business Manager and other Café Supervisors, you will lead and support front-of-house operations, developing and coaching colleagues to deliver consistently high standards of customer service, food quality and hospitality.

You will help create a welcoming experience for residents, tenants, members, visitors and colleagues, while promoting consistency, sharing best practice and encouraging effective communication across the cafés.

You will also have an important role in driving commercial performance, monitoring sales and income, identifying opportunities to improve efficiency and leading the implementation and effective use of EPOS/POS systems.

Working collaboratively with Finance, Hospitality and Compliance colleagues, you will ensure accurate reporting and maintain high standards of food safety, allergen management, retail compliance and health and safety.

Responsibilities:

• Lead and support front-of-house café operations across Michael Sobell Jewish Community Centre, Selig Court and Wohl Court.
• Develop, coach and motivate Café Supervisors and front-of-house teams, promoting a positive and customer-focused culture.
• Champion excellent customer service and ensure consistency in service standards, products, pricing and promotions.
• Monitor sales, income and operational performance, identifying opportunities to improve commercial results and efficiency.
• Lead the implementation and ongoing development of EPOS/POS systems, supporting colleagues with training and effective use.
• Work collaboratively with Finance, Hospitality and Compliance colleagues to maintain accurate reporting and high operational standards.
• Ensure food safety, allergen management, retail compliance and health and safety requirements are consistently maintained.
• Identify opportunities for continuous improvement, introducing new ideas and sharing best practice across our café operations.

Requirements:

• Proven experience supervising hospitality, café or restaurant operations, ideally across multiple sites, with a strong understanding of customer service, team leadership and commercial performance.
• Experience managing or supporting EPOS/POS systems and implementing new processes.
• Strong commercial awareness, with the ability to interpret sales data and performance reports.
• Excellent leadership, coaching and communication skills.
• Knowledge of food safety, allergen management and hospitality compliance.
• A proactive, organised and solutions-focused approach, with the ability to manage competing priorities across different locations.
• A genuine passion for delivering outstanding customer experiences and developing successful teams.
• A hospitality or customer service qualification, supervisory or leadership qualification and Food Hygiene Level 3 are essential (Food Hygiene Level 3 may be obtained if not already held).

Benefits:

• Permanent position paying £36,500 per annum.
• 40 hours per week, five days out of seven, including some weekends.
• Usual working hours are 8am-4.30pm.