Sales Enablement Engineer

We are seeking a highly motivated, detail-oriented professional to join the Ansys Customer Excellence (ACE) Worldwide Operations team. As a Sales Enablement Engineer, you will play a crucial role in driving operational excellence and customer satisfaction.

Responsibilities:

• Perform daily operational tasks related to customer support, training, and consulting
• Independently manage customer support cases, logging issues and enhancement requests
• Coordinate public and private training courses, including instructor allocation and logistics management
• Support consulting processes by setting up projects and ensuring compliance with export regulations
• Collaborate with regional and global teams to maintain consistent, high-quality customer service
• Proactively contribute to process improvement initiatives and participate in internal projects
• Assist with special projects, such as process enhancements and system updates
• Generate and maintain operational reports, statistics, and metrics using Excel or other analytics tools
• Provide translation of customer-facing materials into local languages, as required

The Impact You Will Have:

• Enhance operational efficiency and productivity for global sales and business teams
• Drive high levels of customer satisfaction by ensuring timely and effective case resolution
• Facilitate seamless training and consulting experiences for customers and internal stakeholders
• Support compliance and proper classification of projects, ensuring adherence to export regulations
• Promote collaboration and alignment across regional and global teams for consistent service delivery

Requirements:

• Associate’s or Bachelor’s degree in Business Administration, Operations, or related field
• 3+ years of experience in an administrative role within a corporate setting
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Excellent interpersonal and communication skills, with proficiency in both written and spoken English
• Ability to work both independently and collaboratively to drive improvements and elevate customer satisfaction

Benefits: We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs.