Senior Manager, Sales Operations & Analytics

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable, and prioritize safety and quality in everything they do.

CVS Media Exchange is hiring a Senior Manager, Sales Operations & Analytics. This role sits within the CMX Sales org and reports to the Lead Director, Sales Strategy & Operations.

If you have Sales Operations experience in media and/or advertising industry, we want to hear from you!

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS's in-store and online data, extensive reach, and provide measurable results for clientele.

Role summary

The Senior Manager, Sales Operations & Analytics is responsible for driving operational effectiveness, rigor, and performance visibility of the sales organization. This role oversees core sales processes, including forecasting, pipeline management, reporting, and planning to ensure consistent execution against revenue targets.

Working closely with Sales leadership and cross-functional partners, this individual delivers accurate insights, standardized processes, and scalable infrastructure that improve forecast accuracy, optimize sales productivity, and enable data-driven decision-making.

Role responsibilities include:

• Own and manage core sales operations processes, including pipeline management, opportunity tracking, and forecasting cadence
• Establish and enforce standardized sales processes, definitions, and workflows to ensure consistency and data integrity across the sales organization
• Partner with Revenue Operations and Business Systems to optimize CRM processes, reporting structures, and system adoption
• Monitor pipeline health, including stage progression, conversion rates, and deal velocity
• Support sales goal setting and quota allocation processes
• Identify process gaps and inefficiencies, driving continuous improvement initiatives

Forecasting, reporting & performance insights

• Lead the sales forecasting process, ensuring accuracy, consistency, and transparency
• Develop and maintain standardized reporting and dashboards
• Conduct regular analysis of sales performance against targets
• Partner with Finance and Revenue Operations to align pipeline reporting with bookings, billed revenue, and incentive compensation

Sales planning support

• Support annual and in-year sales planning processes
• Partner with Sales leadership to identify gaps to target and develop action plans
• Collaborate with Sales Enablement to reinforce process adoption and sales best practices

Cross-functional partnership & operational alignment

• Serve as a key partner to Sales, Finance, Revenue Operations, and Sales Enablement
• Ensure consistent data definitions and reporting methodologies across teams
• Proactively surface risks, inconsistencies, or data gaps

Location:

This role is hybrid and commutable to one of the following Corporate Hubs, which you must work in the office 2 days a week:

• Wellesley, MA
• Woonsocket, RI
• New York, NY – Soho office
• Chicago, IL

Required Qualifications:

• 6+ years of experience in Sales Operations, Revenue Operations, Strategy, or Sales Analytics
• Strong analytical skills with experience in forecasting, financial modeling, and pipeline management
• 2+ years of leadership experience, directly managing a team member

Preferred Qualifications:

• Demonstrated experience working closely with Sales leadership in a high-growth or complex environment
• Proven ability to translate data into strategic insights and actionable recommendations
• Exceptional cross-functional collaboration and communication skills
• Strong project management skills with a high level of operational rigor and attention to detail

Education:

Bachelor's degree or equivalent required

Pay Range

$82,940.00 - $199,144.00

Benefits:

Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs