Description
The Savoy is one of the world's most iconic hotels, opened in 1889, with a reputation for outstanding service excellence.
As a Reservations Consultant at The Savoy Hotel, you will work with the Reservations Team to promote and sell hotel bedrooms and facilities.
Your key responsibilities will include:
- Maximising revenue by converting enquiries and recognising business prospects
- Possessing thorough knowledge of the hotel and its offers
- Responding to guest enquiries in an engaging manner
- Ensuring all calls, emails, and procedures meet service standards
- Updating reservations for a flawless arrival and departure experience
- Understanding targets, forecasts, and figures
- Paying exceptional attention to detail
- Building relationships with guests and colleagues
- Managing tasks proactively
To succeed in this role, you will need:
- 1-3 years' experience in a similar role in luxury hospitality
- Outstanding communication skills
- A confident and dynamic speaker
- Enthusiastic and positive personality
- Proven organisational skills
In return, you will receive:
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room, and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle-to-work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail
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