Description
Join the team at Sofitel Gold Coast Broadbeach, a 5-star hotel where French elegance meets beachside sophistication.
As a Reservations Agent, you will respond promptly and professionally to reservation enquiries via phone, email, and online channels, delivering a seamless and personalised booking experience.
Key responsibilities include:
- Managing reservations with high accuracy and attention to detail
- Engaging in upselling luxury upgrades, exclusive packages, and personalised services
- Anticipating and personalising each guest's reservation experience
- Maintaining and updating reservation systems with accuracy
- Liaising with Front Office, Housekeeping, Sales, and Finance to ensure a smooth guest experience
To succeed in this role, you will need:
- Previous experience in reservations, front office, or guest services, ideally within a luxury or 5-star hotel environment
- Exceptional verbal and written communication skills
- Strong attention to detail and a commitment to accuracy
- Confidence in upselling and a genuine drive to support revenue targets
- Familiarity with hotel reservation systems (e.g., Opera Cloud)
Benefits of working with us include:
- A chef-prepared meal complimentary on every shift
- Laundered uniforms
- A complimentary Sofitel stay experience each year
- Global discounts across Accor hotels, restaurants, and experiences
- An additional paid day off during your birthday month
- Personalised reward program
- Discounted onsite parking, secure bike storage, and convenient access to public transport
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