Reservations Agent

Join AccorHotel as a Reservations Agent in Dubai, UAE. As a Heartist®, you will be part of a team that believes in creating a positive and memorable impact for customers, colleagues, and the planet.

Responsibilities:

• Provide thorough knowledge of hotel services and facilities
• Answer inquiries about room rates, outlets, and room locations
• Be familiar with reservation systems and handle reservation requests
• Post advance deposits and maintain accurate records
• Process rooming lists, group blocks, and special requests
• File and process reservations correspondence
• Have knowledge of Front desk, Sales, and Accounts departments
• Abide by hotel policies and procedures
• Stay updated on rate changes and group inquiries
• Complete daily shift tasks and assist others
• Monitor inventory management and room availability
• Understand departmental goals and projections
• Accommodate special requests accurately and efficiently
• Determine suitable room types to maximize room rates
• Explain guarantee and cancellation policies
• Describe room accommodations and benefits
• Use sales techniques to assist guests
• Answer guest questions about property facilities and services
• Assign confirmation and cancellation numbers
• Identify guest reservation needs
• Follow up-selling techniques
• Identify repeat guests
• Perform other duties as requested

Qualifications:

• Minimum one year of experience as a Reservations Agent in a 4-5 star hotel
• High School graduate
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities
• Fluency in English, additional languages a plus

Benefits:

• Employee benefit card with discounted rates at Accor worldwide
• Learning programs through Accor Academies
• Opportunities for talent development and growth
• Corporate Social Responsibility activities