Description
We are seeking a Reservation Agent to join our team at Novotel Kuala Lumpur City Centre Hotel. The hotel is situated in the heart of Kuala Lumpur, close to major attractions such as the PETRONAS Twin Towers and Bukit Bintang.
As a Reservation Agent, you will be responsible for handling reservation inquiries and requests with the highest level of professionalism and customer service. You will efficiently and promptly establish correspondence with guests, ensuring their information is accurately processed in a timely manner. You will also need to have full knowledge of the hotel's facilities and activities, oversee daily guest activities, and resolve any complaints that may arise.
Key responsibilities include:
- Handling reservations inquiries and requests with professionalism and excellent customer service
- Establishing prompt correspondence with guests
- Ensuring accurate and timely processing of guest information
- Having full knowledge of hotel facilities and activities
- Overseeing daily guest activities and resolving complaints
Requirements:
- Excellent communication skills
- Attention to detail
- Ability to multitask in a fast-paced environment
- Results and service-oriented with an eye for detail
- Excellent English language proficiency in reading, writing, and speaking
- Proficient in MS Excel, Word, and PowerPoint
For more fresh new jobs, check out yubhub.co.