Reservation Agent

We are seeking a Reservation Agent to join our team at AccorHotel in Dubai. As a Reservation Agent, you will be responsible for managing hotel reservations, providing excellent customer service, and maximizing hotel yield.

Planning & Organising:

• Monitor hotel occupancy and average room rates
• Upsell and suggestively sell to maximize hotel yield
• Perform according to OSM Standards and Service Ingredients
• Stay informed about daily events and activities
• Attend training classes as scheduled
• Develop product knowledge of hotel facilities to maximize upselling

Operations:

• Maintain professional grooming standards
• Foster cooperation and respect within the team and other departments
• Develop relationships with corporate clientele
• Maintain confidentiality and handle sensitive information
• Input and respond to correspondence and inquiries
• Manage reservations accurately and efficiently
• Conduct daily audits and file correspondence
• Familiarize yourself with emergency procedures
• Seek out potential corporate clients
• Coordinate with Front Office and other departments

Administration:

• Process reservation requests and sales
• Handle complimentary vouchers

Core Behaviours:

• Trust: operate with fairness and integrity
• Relationships: build strong connections with colleagues and guests
• Drive: set direction and overcome challenges
• Entrepreneurship: identify opportunities for improvement

Qualifications:

• Bachelor's degree or equivalent
• 1+ year of experience in a hotel reservation or similar role
• Proficiency in computer systems and office applications
• Knowledge of Property Management Systems (PMS)
• Strong English communication skills
• Understanding of hospitality industry standards