Description
Zscaler is looking for a Renewals Account Manager to join its team. This is a remote role, reporting to the Senior Manager, Renewals in the Renewals department.
The successful candidate will manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, adapting to threshold changes based on evolving business needs. They will take total ownership of the renewal process, ensuring exceptional experiences and high satisfaction levels for both customers and partners throughout a high-volume renewal ecosystem.
Key responsibilities include:
- Managing the renewal process for commercial customers
- Identifying and qualifying commercial opportunities
- Developing and maintaining trusted partner relationships
- Driving adoption of modern AI tools
- Identifying growth opportunities
The ideal candidate will have:
- A foundational understanding of AI/ML technologies
- A bachelor's degree or equivalent combination of education and professional experience
- 3+ years of experience in high-volume renewals, sales, customer retention, or account management environments
- Proven ability to efficiently manage a large volume of concurrent commercial transactions
Preferred qualifications include:
- Advanced, active use of AI within the role
- Prior knowledge of Zscaler's product portfolio, operational tools, and commercial contracting frameworks
Zscaler offers comprehensive and inclusive benefits to meet the diverse needs of its employees and their families, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and more.
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