Patient Dining Host

At Bupa, you'll play an important role in delivering an exceptional experience for patients as a Service Host within Patient Dining at Cromwell Hospital.

Combining outstanding hospitality with compassionate care, you'll help create a five-star dining service that supports patient wellbeing and recovery.

Key Responsibilities

• Deliver a five-star patient dining experience, providing excellent service to patients, visitors and colleagues.
• Introduce patients to the dining service and explain menus, meal periods and ordering processes.
• Accurately take food and beverage orders, including the use of patient dining tablets and electronic systems.
• Support patients with menu selections whilst ensuring dietary requirements, allergens and special requests are correctly managed.
• Prepare, assemble and serve meals and beverages in line with service standards and food safety procedures.
• Deliver meals to the correct patient at the correct time and temperature.
• Liaise effectively with ward and clinical teams to ensure safe and appropriate service delivery.
• Respond to patient requests and concerns promptly, escalating where necessary and following through to resolution.
• Gather and communicate patient feedback to support continuous service improvement.
• Maintain clean, safe and well-stocked working environments.
• Complete food safety records, temperature checks and cleaning schedules.
• Follow all Health & Safety, fire safety, information governance and confidentiality requirements.
• Support wider departmental activities and assist colleagues as required.

Key Skills / Qualifications

Essential

• Experience delivering excellent customer service within a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to engage confidently with patients and provide a high standard of personalised service.
• Understanding of food safety, hygiene and allergen awareness.
• Excellent attention to detail and ability to work accurately under pressure.
• Basic IT skills and confidence using tablets and electronic systems.
• Flexible approach to working shifts, weekends and bank holidays.
• Passion for delivering exceptional hospitality and customer care.

Desirable

• Previous experience within a private hospital, healthcare or luxury hospitality environment.
• Level 2 Food Safety qualification, or willingness to achieve this.
• Formal allergen awareness training.
• Experience using EPOS or tablet-based ordering systems.
• Experience working to service standards, procedures and SOPs.

Benefits

• Equivalent to 23 days holiday per year, increasing through length of service, with the option to buy or sell
• Enhanced pension and life insurance
• Support with travel costs via a season ticket loan or cycle to work scheme
• Access to healthcare benefits and health assessments
• Discounts at gyms and fitness facilities across the UK
• Access to our Employee Assistance Programme and wellbeing resources
• Access to discounts at a wide range of retailers and services