Receptionist/Administrator

We are seeking a skilled Receptionist/Administrator to join our team at Operose Health in Croydon. You will play a vital role in delivering great primary care by improving access, outcomes, and patient experience.

Job Summary: As a Receptionist/Administrator, you will be responsible for responding to patient queries, liaising with the primary care team, managing appointment requests, and maintaining patient records and confidentiality. You will also be involved in emailing, scanning, coding clinical correspondence, processing prescription requests, and utilizing information systems for efficient workflow processes.

Main Responsibilities:

• Respond to patient queries and liaise with the wider primary care team
• Manage appointment requests and maintain patient records and confidentiality
• Email, scan, and code clinical correspondence
• Process prescription requests
• Utilize information systems to support efficient workflow processes

Ideal Candidate:

• Reception or customer care experience is essential
• Excellent communication skills, both spoken and written
• Basic PC skills, including Word, Excel, and email
• Ability to work within processes, procedures, and maintain confidentiality and data security
• Previous experience working in the NHS is welcome but not essential

What We Offer:

• 27 days annual leave plus bank holidays pro rata
• Access to our bespoke learning management system and annual formative clinical assessments
• Opportunities for career development and specialization
• Car benefit scheme specializing in electric vehicles
• Cycle to work scheme
• Travel season ticket loans
• Discount cards
• Employee wellbeing services, including free yoga videos and employee wellbeing app

Salary: £25,838.00 per year Hours: 37.5 per week Contract: Permanent Location: Croydon GP Hubs