GP Practice Receptionist

We are looking for a Receptionist to join our friendly and supportive Front of House Team, starting as soon as possible.

This is a busy, varied and rewarding role. You will be organised, patient focused and confident using IT systems (good IT skills are essential). Experience in a GP surgery would be an advantage but is not essential, as full training will be provided.

The role is 20 hours per week, working mornings from 8:00am to 1:00pm on a rota basis Monday - Friday. The successful candidate will also be expected to provide additional cover for colleagues during annual leave and sickness absence, where possible.

Main duties of the job

• Use EMIS Web (Now Enlivio) computer system to make appointments for patients in accordance with the current surgery appointment policy.
• Handle queries both in person and over the telephone according to protocol and signpost according to protocol.
• Ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly.
• Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.
• Take requests for visits, ensuring all required information is recorded accurately on and passed to the relevant clinician in a timely manner according to protocol.

Job responsibilities

• Use EMIS WEB computer system to make appointments for patients in accordance with the current surgery appointment policy.
• Work on a rota basis as described.
• Handle queries both in person and over the telephone according to protocol and signpost according to protocol.
• Ensure, along with other members of the reception team, that the reception area is always manned, and the telephones are answered promptly.
• Ensure waiting area is kept tidy, and notice board and tabletop leaflet displays are updated regularly.
• Take requests for visits, ensuring all required information is recorded accurately on the patients record and passed to the doctor in a timely manner according to protocol.
• Take messages for the clinicians and ensure these are put on the system as per the current surgery protocol.
• Ensure that all communication, appointments and other messages are logged under receptionists own identification details as is practicable.
• Undertake administrative and other tasks as requested by the Practice Manager and clinicians.
• Support necessary changes for Plashet Harmony Practice to implement identified system changes.
• Undertake mandatory training and comply with all surgery regulations and procedures.
• Attend practice and staff meetings as required.
• Be aware of procedures to evacuate patients in case of emergency.
• Secure the building, setting the exit alarm when last to leave the premises, when applicable.
• Adhere to the infection control and Health & Safety policy.
• Maintain confidentiality and always show respect for patients and colleagues.
• Cover colleagues for holidays and sickness as required.
• Help with other administrative work as required by the Practice.

Person Specification

Essential

• Qualifications: GCSE English and Maths (or equivalent)
• Experience: Proven experience in a customer service role, experience of working in a busy environment, experience of using computer systems
• Skills: Excellent communication and interpersonal skills, strong organisational and time management skills, ability to prioritise tasks and work under pressure, good telephone manner, attention to detail and accuracy, ability to work as part of a team, empathy and compassion for patients

Desirable

• Qualifications: Medical terminology or healthcare-related qualifications
• Experience: Experience of working in a GP practice or similar healthcare setting, experience of using medical software systems
• Skills: Knowledge of medical terminology, ability to handle sensitive information with discretion, experience of dealing with difficult or challenging situations