Senior Administrator Merton Children's Admin SPA

We have an exciting opportunity for a Band 4 Senior Administrator to join the Merton Children's Administration Team, working within the Single Point of Access (SPA).

This is a part-time role, working three days per week (22.5 hours), 9.00am to 5.00pm. There is flexibility around which days are worked, which can be discussed and agreed with the successful candidate.

The SPA provides essential administrative support to children's clinical services, managing the daily flow of referrals and helping to ensure urgent and non-urgent referrals are prioritised and processed safely and effectively.

You will support the processing and registration of new referrals, clinic bookings, waiting list updates and communication with patients, carers and health professionals. The team works to make effective use of resources, reduce duplication and ensure referrals are directed to the appropriate clinical service.

The Merton Administration Department operates 09.00 - 17.00 five days per week. The SPA provides support to clinical services in Health Visiting, School Nursing, Looked after Children, Integrated Complex Needs Teams and Special Schools.

Main duties of the job

As a Senior Administrator, you will provide a professional and responsive front-line service, communicating with patients, carers, GPs and other health and social care professionals.

You will maintain accurate records and message systems, taking appropriate action and escalating urgent matters to members of the team when required.

You will handle confidential and sensitive patient information with care and in line with relevant procedures, using a range of IT systems to accurately record and process information within agreed timescales.

You will take initial responsibility for helping to resolve day-to-day problems and complaints, using tact, communication and negotiation skills to achieve positive outcomes.

You will also coordinate the team's daily work allocations and provide day-to-day supervision of junior administrative colleagues, including undertaking 1:1 meetings and PADRs.

Benefits

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.