Private Bank, Head of Operations United Kingdom (UK)

We are looking for a proactive Operations professional to support our growing UK business as the Private Bank, Head of Operations United Kingdom (UK). The role will work closely with Relationship Managers, the India offshore centre, and external vendors to ensure timely and accurate execution of operational activities in line with internal processes and policies.

You will play a key role in supporting business initiatives, driving process improvements, and maintaining strong risk and control standards. This is an excellent opportunity for someone who enjoys working in a fast-paced, collaborative environment with broad stakeholder exposure.

Key Responsibilities:

• Drive operational initiatives, technology upgrades, and regulatory change projects impacting the private banking middle office and provide operational support to Relationship Managers, ensuring timely and accurate execution of client transactions and resolution of any operational issues.
• Mentor and develop Operations staff, promoting a high-performance, client-centric culture.
• Identify inefficiencies and implement process enhancements to improve turnaround times, minimize errors, and optimize the client experience.
• Monitor and oversee the end-to-end processing of trades, cash movements, foreign exchange, and other client instructions.
• Oversee daily reconciliations of cash, securities, and positions.

What we'll offer you:

• Hybrid Working - we understand that employee expectations and preferences are changing.
• Competitive salary and non-contributory pension.
• 30 days' holiday plus bank holidays, with the option to purchase additional days.
• Life Assurance and Private Healthcare for you and your family.
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
• The opportunity to support a wide-ranging CSR programme + 2 days' volunteering leave per year.

Your skills and experience:

• Understanding of UK banking compliance requirements (CASS experience is a plus).
• Proven experience in private banking, wealth management, or related operations roles.
• An individual with team management experience; a team leader who can multi-task effectively in a dynamic environment.
• Degree majoring in Banking, Accountancy or Business Administration or related discipline.
• Proficiency with core banking systems and operations platforms (e.g., Avaloq) is a plus.
• Proven ability to leverage AI tools to enhance productivity.