KYC Operations Associate Analyst - Specialised Markets

As a KYC Operations Associate Analyst at Wise, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements.

You will be responsible for conducting thorough customer due diligence, analysing customer activities, and ensuring that our KYC records are kept up to date according to our internal standards.

Responsibilities:

• Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews
• Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met
• Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type
• Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions
• Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks
• Conduct periodic reviews and analyse changes in customers history and account usage
• Ensure customer records are accurate and updated as required
• Maintain organised and detailed records of customers and decisions made during the KYC process
• Ensure compliance with data privacy regulations and internal data security protocols
• Perform and document customer risk assessment based on collected information
• Escalate to relevant teams when identifying activities exceeding our internal risk tolerance
• Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale
• Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat)
• Perform tasks and responsibilities within the expected key performance indicators set by the leadership team
• Participating in meetings, training, internal and external events

Requirements:

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts
• A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles)
• Basic knowledge of global KYC/AML compliance regulations and standards
• Ability to take decisions and apply risk-based approach at your work
• Punctual, independent, proactive and willing to get things done
• Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment
• Ability to handle routine
• Ability to work autonomously within a limited variety of well-defined procedures and practices
• Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels
• Flexible to work in shifts