Business Operations Manager

The Hyperscaler, Data Center and Client Optics Supply Chain team at Cisco moves fast to enable growth and solve cross-functional challenges. As a Business Operations Manager, you will play a critical role in driving strategies that enable the business to scale successfully. You will blend analytical, technical, and operational expertise to drive meaningful change.

Responsibilities:

• Identify, triage, and drive strategic thinking on key questions, issues, and roadblocks facing the organisation.
• Conduct quantitative research and complex data retrieval to deliver compelling recommendations to engineering and leadership teams.
• Collaborate on critical operational excellence projects, turning strategic recommendations into reality while developing and tracking critical operating metrics.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Operations, Industrial Engineering, Computer Science, or a related discipline (or equivalent practical experience), plus 10+ years of professional experience in business operations, technical program management, or management consulting (or Master’s degree with 6+ years of relevant experience).
• Demonstrated hands-on experience developing and implementing quantitative operational models, capacity frameworks, or forecasting methodologies using complex datasets.
• Proven experience designing, deploying, and managing operational workflows, processes, or governance frameworks in partnership with engineering leadership and technical stakeholders.
• Practical experience establishing and tracking operational KPIs, performance metrics, and executive reporting packages across large-scale technical or supply chain organisations.
• Demonstrated experience managing complex, cross-functional operational programs across multiple technical departments, vendors, or business units.

Preferred Qualifications:

• Familiarity with Cisco Product Development Methodology (CPDM) or similar product lifecycle frameworks.
• Experience driving process optimisation and operational excellence initiatives within a large-scale supply chain or engineering environment.
• Strong project management skills with a track record of developing and tracking critical operating metrics for executive leadership.
• Ability to balance immediate daily operational needs with long-term strategic capability building.

Benefits:

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• Paid time away (vacation, holidays, sick time).
• Optional 10 paid days per full calendar year to volunteer.

Salary Range: $148,500.00 - $193,300.00