Description
At Catawiki, every day brings the extraordinary. We're a one-of-a-kind marketplace for buying and selling special objects, with over 100,000 unique items auctioned each week.
As a Principal Product Manager, you will lead the entire Customer Service team and report to the CPO. Your mission is to provide responses to users while lowering costs, using AI as a key tool.
Your responsibilities will include:
- Developing and executing strategies to improve customer service
- Collaborating with cross-functional teams, including engineering and data
- Analyzing metrics and defining targets to measure success
The ideal candidate will have:
- 5+ years of product management experience in a high-stakes role
- Self-awareness, humility, and strong communication skills
- Ability to think deeply and come up with robust solutions to complex problems
Benefits of working with us include:
- Creating a visible impact in a global organisation
- Opportunities for learning and growth through our Learning & Development initiatives
- A culture of connection and inclusivity
- Additional perks, such as Catavouchers and extra leave for important life events
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