Customer Service Specialist

We are seeking a Customer Service Specialist to join our team at Barclays, located in Northampton. As a Customer Service Specialist, you will address customer questions, concerns, or requests while maintaining customer service expectations.

Accountabilities

• Provide customer service to customer questions, concerns, and requests regarding accounts, products, and services in a timely and professional manner.
• Collaborate with teams across the bank to align, promote, and integrate customer care initiatives.
• Manage and maintain customer records and documentation to ensure accuracy.
• Participate in training and development initiatives to improve customer skills, knowledge, and services.
• Identify industry trends and developments related to customer service to implement best practice in customer care.
• Execute escalation requests to the relevant team or senior management as required in a timely manner.
• Execute customer service activities through various communication channels including chat, email, and phone.

Analyst Expectations

• Meet the needs of stakeholders/customers through specialist advice and support.
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team.
• Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.

Requirements

• Experience in customer service (internal or external).
• Ability to manage a high volume of customer queries without compromising quality.
• Excellent communication skills, both written and verbal, with the ability to tailor your message.
• Solid PC skills, including proficiency in Microsoft Office.

Benefits

• A supportive, forward-thinking environment where your development is mapped and your growth is supported every step of the way.
• Hybrid role based in Northampton.

What We Offer

• A chance to build a career in a supportive environment.
• A structured development path that includes complaints handling training and more specialist skill sets.
• Ongoing support and hands-on training to help you develop strong core telephony skills.