Customer Service - Apprentice (12 Months)

We are looking for an Assistant Manager apprentice to support the Digital team with day-to-day Digital Operations activities.

The role involves coordinating operational workflows, monitoring requests and issues, maintaining accurate records and supporting process improvements.

Key Responsibilities:

• Support daily Digital Operations activities and complete assigned tasks accurately within agreed timelines.
• Track operational requests, work queues and pending items, and coordinate follow-ups through to closure.
• Monitor digital process issues, document relevant details and escalate exceptions to the appropriate teams.
• Coordinate with business, operations and technology stakeholders to support timely resolution of queries and issues.
• Maintain operational trackers, process documentation and standard operating procedures.

Candidate Profile:

• Internship in digital operations, business operations, process support or a similar role.
• Ability to understand digital systems and tools.
• Strong attention to detail, organizational skills and a structured approach to resolving issues.
• Clear written and verbal communication skills, with the ability to coordinate across teams.
• Working knowledge of Microsoft Excel for maintaining trackers, reviewing data and preparing reports.
• Ability to prioritise tasks, meet deadlines and escalate issues appropriately.
• A proactive approach, willingness to learn and readiness to take ownership of assigned activities.

Additional Information:

• The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.
• All Apprentices engaged by the Bank will also be featured in NATS portal as an ‘Apprentice’.
• On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India.